Like all businesses Wescot
Credit Services understand the importance of having a clear, defined
strategy in place. Wescot Credit
Services also know that it is vital that this strategy fits in with the
ethos of the firm and ensures that they remain true to their core values, which
include being entirely clear to their customers and always ethical.
Over the coming months, WescotCredit Services will be fulfilling the strategic priorities that they haveset out some of which are highlighted below:
One of the major objectives for Wescot Credit Services is to ensure that they fulfil the FCA
requirement with absolute clarity and efficiency. Direct contact with both
customers and the FCA is one of the ways that this can be fulfilled although
there are many others, such as the development of a defence compliance model,
maintaining and developing current training systems, creating dialogue across
the Wescot Credit Services client
base and also ensuring that this delivery is evidenced throughout.
Another major strategic priority for Wescot Credit Services is to ensure that each and every customer
the company engages is provided with a fair outcome. The company plan to
deliver this by conducting an on-going assessment of their customer engagement
channels and developing these to ensure they always understand their clients requirements.
It is also important for Wescot Credit
Services to continue to invest in
finding ways to give the customer a choice in how they interact with Wescot Credit Services, how they can
make payments when needed and also how they can receive the information they
need when they need it.
Finally, Wescot
Credit Services strive to ensure that they always fully understand the
client’s needs and priorities and can deliver these in a prompt fashion. They
intend to do this by maintaining a strategic relationship, with the client
which allows the client to come to Wescot
Credit Services to advise how they need their particular offering to be
tailored to suit their requirements. It is also important for Wescot Credit Services to be seen as a
recovery service and early collections provider rather than someone who is
competing the client for the value in an asset that the client has created.
