Wescot Credit Services | Performance Improvement and Lifelong Learning

Wescot Credit Services considers the learning objectives it sets forth to be of utmost importance. The achievement of the objectives they lay forth can only be accomplished by what Wescot Credit Services considers its most valuable asset; the people they employ. As such, Wescot lays out some foundational principles for its employees when it comes to learning, training and development within the company. These all conform to and elaborate on Wescot Credit Services objectives, vision and values. Firstly; Wescot Credit Services develop people to achieve performance improvement throughout the company. Secondly; management and leadership are served by developing leadership capability. Wescot Credit Services also look to generate workplace skills necessary to satisfy the needs of the business now and also in the future. Lastly, Wescot Credit Services provides training opportunities necessary to support the recruiting process; in order to retain their employees, which of course, are Wescot Credit Services most valued assets.

Wescot Credit Services applies many principles to fulfilling these objectives. These principles are meant to guide the process as outlined above. These include a commitment by the company to provide development and learning for all employees. An equal opportunity will be given to all employees to take advantage of and prosper from these learning and development opportunities. Flexibility will be sought after at a premium by Wescot Credit Services in order to achieve this. Needs analysis will be performed to determine exactly what the content of the learning and development trainings will be. The learning and development content will be planned, monitored and judged closely in order to make sure that operational priorities which go toward anticipating an improvement in services rendered, as well as individual competency. Managers will be required to consult with staff as a means to regularly assess their learning and development desires and their aspirations, as well.

Another philosophy that fulfills the objectives set forth by Wescot Credit Services is that each employee will get support in their development and learning needs; as a means to ensure that they can adequately fulfill the requirements of their jobs, but also as a means to achieve the continued development of the employee and their capacity for “lifelong learning.”  The company also says that each and every employee has the responsibility to continue their learning and development and will be encouraged to gain recognised accreditation.

Wescot Credit Services | Recruit the right way

Wescot Credit Services distinguishes itself from other debt collections agencies in several key ways. The first way is through its dedication to its employees. Wescot takes the time to recruit the right way, finding the best personnel for the job and developing their technical skills in order to maximize performance. They also maintain an appropriate amount of capacity, ensuring they can grow to accommodate any client need as quickly as possible. With three locations across the UK, they have a strong team of logistics managers who are capable of structuring appropriate projects to land on-time and on-budget for any client request.

Technology is another area Wescot Credit Services emphasizes in its efforts. With a leading edge telephony platform, a strong collections interface, and built-in decisions engines, they can leverage their technology to great effect. In addition, their 3 locations are linked by a virtual network to ensure cohesion and scalability, the result of a two year, £4 million investment. Wescot also has tools utilized by its analytics team, who works closely with clients in order to enhance their portfolio performance and increase the likelihood of recovery. Finally, Wescot fosters a strong culture of compliance within their offices, with a framework generated by industry experts that have a trained eye on effective risk management.

Each of these factors makes Wescot Credit Services more than just a great debt collection agency. They are also a strong company overall, in an exceptional trading position with a turnover of £32 million for the financial year ending 28 February 2012. They are a truly debt-free company, and have the capital needed to maintain steady growth. This strength ensures that Wescot can fulfill its clients ongoing needs in the area of receivables management, providing services through collections process outsourcing, tracing and locating customers, contingent debt collection in the individual and business sectors. These services are effective across a variety of sectors, including banking and finance, telecom and media, utilities, local government, and retail financial services. Backed by over 40 years of experience, Wescot Credit Services is poised to aid the UK’s top companies in all of their debt collection needs.